Brake pads are classified as wear and tear items and mainly wear out due to the braking pattern of the driver (driving behavior); therefore, these parts are consumables and not covered under the Land Rover Warranty Program.
Courtesy vehicles or car hires are not considered a warranty benefit, although it might be available upon request for all services that are pre-booked in advance.
We maintain a certain level of stock availability for vehicle parts through regular orders of supplies from the UK. Therefore, some parts may not be available at all times and are ordered on high priority basis when a vehicle is off the road – in other kind of repairs, parts will be ordered on a regular basis.
Depending on the vehicle mileage, a major or a minor service will be performed, therefore different charges occur. Additionally, if any work though the service procedure is identified, extra charges will also apply. Kindly note that each periodic service we carry out is performed to manufacturer standards to ensure that your vehicle is operating correctly. All services include a check list to inspect the quality of various parts of the vehicle. Only genuine spare parts are used and the services are carried out by Land Rover trained technicians.
You have a grace period of 1 month before or after the required service date or 1,600 km before or after the mileage service requirement, again, whichever occurs first. .
Use the “Book a Service” option in application. You may call the retailer call centres or use this form.
Engine oil recommended by Land Rover keeps your engine running smoothly and enhances its performance. Range Rover engines were designed using the latest technologies to create high end products that deliver optimum performance quality. Therefore, using unauthorized lubricants in your vehicle might compromise the performance and smoothness of the engine and would have consequential damages to its internal components. .
If not original from the manufacture, it is not advisable. The heat of the region will not enable TPMS to work properly. Also note that TPMS needs to be an approved accessory for the vehicle model. .
We exclude liability for any lost time, inconvenience, or any other incidental or consequential damage you (or anyone else) may incur as a result of a defect covered by the vehicle’s warranty. However, depending on the nature of the repair (parts not available, fault not replicated, repeated repair), we may offer a compensation.
If the vehicle has been in repair for more than 5 working days, please report your concern to the Land Rover CRC MENA at crcmena@landrover.com providing your vehicle details such as:
-VIN (chassis number)
-Date of submitting the vehicle to the workshop
-Country/ City and Dealer Branch
-What is the current fault in the vehicle?
-Is it a repeated fault? Please elaborate
-Photos and videos to be provided if relevant.
Your VIN is your Vehicle Identification Number and is unique to your vehicle. You can find your VIN stamped on a plate that is visible through the bottom left side of the windscreen. Please refer to the iGuide app for further information. You can access the app here.
For security reasons we would recommend contacting your local Retailer regarding any key related enquiries. You can find your nearest Retailer here.
Certificates of Conformity can only be provided for vehicles purchased within the EU. Please be aware that there may be a charge for this and it can vary between markets. Please contact your local market to find out more. Land Rover do not provide Certificates of Conformity for any other markets that fall outside of the EU.
You can find out your vehicle specification on the Owner Info page, there may be a charge to access specific information.
For Sat Nav updates please visit your local Retailer, find them here, or visit your local market website.
Our approved range of tyres includes Winter Tyres, All Season Tyres and Off Road Tyres (available for Defender only), you can find them here.
Please email our Classic team at: sales@classic-jaguarlandrover.com. They will be happy to help. Alternatively, visit our Classics website.
For all warranty information, including extending your warranty, visit our warranties page.
Your vehicle intelligently identifies when servicing is required, based on factors such as driving style and distance covered. In general, this will be after 24 months or 21,000km, whichever comes first*. Your vehicle and InControl app will alert you when it’s time to book a service.
Please use our Retailer locator to find your nearest Retailer. If you’re unable to find a Retailer please contact us using the contact us form.
You will need to contact your Roadside Assistance provider. The RSA number will be in the InControl app or, if you’re within your warranty period, the breakdown button in the roof will call RSA.
Due to different specification, servicing and warranty requirements, we are unable to directly support the personal importation of vehicles, provide further information on this process, or provide a certificate of compliance, as the vehicle would need to be tested/inspected accordingly for the market it is destined.
Please be advised that Land Rover manufactures and delivers vehicles to markets ensuring that the vehicle specification is both compliant with local market legislation and suitable for the environment in which it will operate. This is supported through Land Rover’s network of official importers, franchised Retailers and authorised repairers who have received training to support the Sales and After Sales processes.
Therefore we would recommend that you contact your local Retailer and department of transport in the destined market prior to importing a vehicle.
For all enquiries regarding purchasing a Range Rover or any details about what comes with your purchase please contact your selling Retailer.
Please email any questions to svo@landrover.com or armourd@jaguarlandrover.com. You can find more information on SVO on this page here or for TDMS vehicles please get in touch.
Please send any Customer Service Enquiries to the team in your local market and a Land Rover representative will be in touch. Find us in your market here. Alternatively please fill in the contact us form and select Global Customer Enquiries: specifying your Full Name, Contact details, VIN, Country of Residence and local Retailer name.
Please visit our careers site or contact us by email: INTLOPPS@jaguarlandrover.com.
You can find out about all of our factory tours here.
You can download an eBrochure here. Alternatively you can visit your local Retailer. Please be advised that Land Rover do not hold stock centrally.
You can find more information and your nearest Experience Centre here.